1. Introduction
At apnaludo.cloud, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you register an account, purchase coins, or play tournaments on our platform.
By using our platform, you consent to the data collection and use practices described in this policy.
2. Information We Collect
To provide our skill gaming services, we collect the following types of information:
- Registration Data: When you sign up, we collect your full name, username, email address, phone number, and password.
- Verification & KYC Data: To comply with state licensing and financial regulations, we may collect documents to verify your age, identity, and state of residence (e.g., Aadhaar card, PAN card, or location settings).
- Transaction & Payout Details: We collect payment reference numbers, UPI IDs, deposit details, and withdrawal request details to facilitate coin purchases and redemptions. We do not store credit card numbers or direct bank passwords.
- Usage & Match Data: We log game moves, match outcomes, coins balances, and active sessions to maintain game integrity and process tournament payouts.
3. How We Use Your Information
We use the collected information for the following purposes:
- To set up, operate, and maintain your player account.
- To process coin purchases and execute coin redemptions to your UPI account.
- To match you with opponents for real-time skill-based Ludo tournaments.
- To enforce our Fair Play Policy, prevent collusion, identify duplicate accounts, and combat cheating.
- To communicate transaction confirmations, security alerts, and system notifications.
- To comply with regulatory guidelines and taxation laws (such as tax deduction at source).
4. Data Sharing and Third-Party Disclosures
We do not sell, rent, or trade your personal information to third parties. We only share information with third parties in these limited scenarios:
- Service Providers: We share necessary details with payment processors and KYC verification vendors to process your payments and confirm identity.
- Legal Compliance: We may disclose information if required by court order, law enforcement, or regulatory authorities to prevent fraud or satisfy legal obligations.
- Platform Protection: Sharing details to protect the security, rights, and property of apnaludo.cloud and its community of players.
5. Data Security
We implement high-industry security measures (including secure database access and encryption protocols) to protect your personal data against unauthorized access, loss, alteration, or disclosure.
Please note that no transmission method over the internet is 100% secure. You are responsible for keeping your login credentials confidential and avoiding sharing password details with anyone.
6. Cookies and Local Storage
We use cookies and browser local storage to improve your browsing experience, remember your language and dark/light mode preferences, and keep you logged in to your account. You can configure your browser to reject cookies, but some sections of the platform may not function properly.
7. Account Deletion and User Rights
You have the right to access, update, or correct your registration details directly through your profile panel.
If you wish to deactivate your account or request the permanent deletion of your personal data from our servers, please submit a request to our support desk. We will process deletion requests within 30 days, subject to the retention of transaction records required for tax audits and legal compliance.
8. Contact Us
If you have questions about this Privacy Policy, please contact our Data Protection Officer at:
Email: support@apnaludo.cloud